Privacy Policy

True Form Concrete LLC ("True Form Concrete," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit trueform-concrete.com (the "Site") or otherwise interact with us.

By using the Site, submitting a form, calling us, or opting in to receive text messages from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you request an estimate, contact us through the Site, opt in to receive text messages, or otherwise communicate with us, you may provide:

• Full name (first and last)
• Email address
• Phone number
• Project address and project details
• Any additional information you choose to share in messages or attachments

Information Collected Automatically

When you visit the Site, we (and our hosting and analytics providers) may automatically collect:

• Device and browser type
• IP address and approximate location
• Pages viewed, links clicked, and time on Site
• Referring URLs and search terms

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate request, inquiry, or message;
• Schedule and complete the concrete work you have requested;
• Send appointment confirmations, reminders, and status updates by phone, email, or text message;
• Communicate about your active project, billing, or follow-up;
• Improve our website, services, and customer experience;
• Comply with applicable laws and protect our legal rights.

3. SMS / Text Messaging Consent

If you provide your mobile phone number and opt in to receive text messages from True Form Concrete — by checking a consent box on a form, replying to a message, or providing your number in a context where text communication is offered — you agree to receive recurring informational and transactional text messages relating to your project, estimate, scheduling, and follow-up.

Message frequency varies. Message and data rates may apply.

To opt out of further messages at any time, reply STOP to any text message you receive from us. You will receive a single confirmation message and will not receive any further texts from that program. Reply HELP for help or contact us at contact@trueform-concrete.com or (636) 387-2442.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or vendors is limited to what is necessary to perform the services you have requested (for example, a scheduled appointment notification). All other categories of information collected on this Site may be shared as described in Section 4. Text-messaging originator opt-in data and consent are not shared with any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information only as follows:

• Service providers who help us run the Site, send communications, and operate our business (for example, hosting, email delivery, form processing, scheduling software). These providers are contractually limited to using your information only to provide services to us.
• Legal compliance and protection — if required by law, court order, subpoena, or to protect the rights, property, or safety of True Form Concrete, our customers, or others.
• Business transfers — in connection with a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

5. Cookies and Tracking

The Site may use cookies and similar technologies to remember preferences, measure traffic, and improve the user experience. You can disable cookies in your browser settings, though some Site features may not work properly without them.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect the information we collect. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as needed to provide the services you have requested, complete a project, meet our recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

• Access, correct, or delete. You may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or request deletion of your information by emailing contact@trueform-concrete.com.
• Opt out of texts. Reply STOP to any text message from us at any time.
• Opt out of emails. Use the unsubscribe link in any marketing email, or contact us directly.
• Do Not Track. Our Site does not respond to Do Not Track signals at this time.

9. Children's Privacy

The Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites (for example, Google Maps, social media). Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of any third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the Site after changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our handling of your personal information, contact us at:

True Form Concrete LLC
St. Charles County, Missouri
Phone: (636) 387-2442
Email: contact@trueform-concrete.com

See also our Terms of Service.